Shipping policy

We are shipping from Czech Republic, in the center of Europe (and part of EU).

Shipping for Czech Republic

Shipping is done through either Packeta or GLS. In case you would like your order to be shipped to a Z-Box, please write its address instead and in the notes of the order mention this.

Shipping to EU

GLS are our main shipping company, as based on numerous good experience and fast turnaround time.

For other countries

Czech Post is used to keep the shipping prices as low as possible. For United States – starting 15.7., we offer DDP (Delivery Duty Paid) – when checking out, you will now see a separate fee charge. This ensures that upon arrival to the United States, no duties will be have to be paid. 

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Estimated delivery times

- within Czechia: 1 - 3 working days
- EU countries: 3 - 7 working days
- other Europe countries: 5 - 10 working days
- international: 1 - 3 weeks

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Please keep in mind

If you submitted a wrong shipping address or your order didn’t arrive 6 weeks after the estimated shipping times, we’re happy to send a replacement.
All the fees, including shipping, must be paid
by the buyer. You must contact us (via email or Instagram) within 7
days of shipment arrival (if it's tracked), or 60 days after your purchase date. The reshipment fees must be paid within 14 days after the customer reached out to us.

If the order arrives missing an item(s), please contact us through email or Instragram with the unboxing video when you opened the unsealed mail as a proof (NOT photos). We're happy to send you the missing item(s) and we'll cover the shipping fee.

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Custom Fees

International customers are fully
responsible for any custom fees that might occur upon receiving their
order. Please check your country's
custom fees before ordering to avoid any surprises!

This applies to every country outside of EU.